We guarantee everything we sell to be free of defects for up to 30 days from the date of shipping.
Nepenthas Neverland accepts Paypal, Personal check and cash payment upon delivery. We do not currently accept payment by money order. All prices are in U.S. dollar.
Nepenthas ships anywhere in the United States and in China. DHL worldwide parcel express (5-10 business days or more) is our standard shipping method. Items usually ship within 24 to 72 hours of the submission of your order except weekends and holidays; all backordered items will ship when the item comes into stock.
Standard Shipping Rates
Please refer to the Shipping Rates Page of our store.
If after 20 business days (6 weeks if international order) your shipment has not arrived, please notify us by email ( firstname.lastname@example.org ). Shipping delays may occur over observed holidays. Oversize shipments may be subject to additional charges. Nepenthas reserves the right to change the handling fee/shipping rate at any time.
If you receive a defective product from us return it within 30 days of date of receipt and we'll gladly replace or return the item.
Returned product(s) must be in the original packaging and include any manuals, and accessories in saleable condition. We reserve the right to limit returns to unopened or defective products. Defective product(s) will be replaced with a like item, upon return.
We do not accept returns of:
- Any product(s) returned more than 30 days after delivery.
- Any product(s) that has been opened (taken out of its plastic wrap).
- Any product(s) not in its original condition, is damaged, played, or is missing parts.
- Products without a qualified reason for return
Please do not send us product(s) that do not meet the return criteria listed above, as we do not issue refunds for non-qualifying items and cannot return the items to you.
To return a product
- file the case stating the details of transactions as well as the reason for return via email ( email@example.com )
- If you have any questions before you make your return, send an email to us or call us at 00-852-2728 5690 during 09:00 to 17:00 Monday through Friday.
- It may take up to 2 - 3 weeks to process a return upon receipt of the return, as we will try our best to fulfil the replacement product.
Promotional Discounts and Returns:
- There will not be refund nor replacement for items with promotional discounts.
Personal Information Security and Online Privacy
We're committed to the safety of your transactions, we will not disclose any of the transaction information to third parties. Your account information is known by an ID number and password available to you only. Please contact us at firstname.lastname@example.org if you have other questions regarding security.
We respect your privacy. At no time will we disclose individually identifiable information to any third party unless legally required to do so or we receive your consent to do so.
We will not share non-individually identifiable information for statistical or demographic purposes with third parties.
Gift Wrapping is available for any new item purchased at Nepentha's Neverland for only $1.99 per order. You can also choose to deliver the gift directly to the receipient; we will attach a card with your personal message to the gift. To use this special service, please remark this in your transactions.